Refund & Returns Policy

Effective Date: 25 January 2025

Thank you for shopping at peacefulparentrollers.com. We strive to ensure you are completely satisfied with your purchase. If for any reason you are not, we’ve outlined our refunds and returns policy below to make the process as smooth and transparent as possible.

1. Eligibility for Returns

You may return your Aromatherapy Rollerball Set under the following conditions:

  • The product is unused, unopened, and in its original packaging.
  • The return request is made within 30 days of the delivery date.
  • You provide proof of purchase, such as an order confirmation email or receipt.

2. Non-Returnable Items

We cannot accept returns for:

  • Opened or used products.
  • Products that are damaged due to misuse or improper handling.
  • Items marked as “final sale” at the time of purchase.

3. How to Initiate a Return

To initiate a return:

  1. Contact Us: Email us at [email protected] with the subject line “Return Request” and include:
    • Your name and contact information.
    • Your order number.
    • The reason for the return.
  2. Wait for Approval: We will review your request and respond within 2-3 business days with further instructions, including the return address.
  3. Ship the Product: Once approved, ship the product to the address provided. Ensure the item is securely packaged to prevent damage during transit.

4. Costs of Returns

  • Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
  • Restocking Fee: A restocking fee of 10% of the product’s price may apply for non-defective returns.

5. Refund Process

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

  • Approval: If approved, refunds will be processed to the original payment method within 7-10 business days.
  • Partial Refunds: In cases where the product shows signs of handling but is otherwise eligible for return, a partial refund may be issued at our discretion.
  • Rejection: If the return does not meet our eligibility criteria, the product will be sent back to you at your expense.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, you must return the original item (following the return process) and place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective product:

  1. Contact us at [email protected] within 7 days of receiving the item.
  2. Provide a description of the issue and attach photos showing the damage or defect.
  3. We will evaluate your claim and may offer a replacement, refund, or other resolution at no additional cost to you.

8. Customer Support

If you have any questions or need assistance with your return or refund, please contact our customer support team:

We are here to help and aim to resolve all queries within 2 business days.